CUSTOMER CARE | PERFORMANCE | ELECTRICAL SYSTEMS
MECHANICAL SYSTEMS | INTERIOR DESIGN | EXTERIOR PAINT
We know your time is valuable. That's the driving force behind Hatteras Customer Care, our premium customer support program designed to keep you on the water. Pursue your boating adventure with confidence. We are here to support you. No matter where you are, Hatteras Customer Care will help you make the most of your boating experience, allowing you to spend more time enjoying your vessel and less time worrying about it.
That's Hatteras Customer Care.
Dedicated Customer Care
Hatteras Customer Care provides each Hatteras owner with a Dedicated Customer Care Contact. This is a direct-dial, human contact, available 24/7, who is solely dedicated to your satisfaction. Your Dedicated Customer Care Contact ensures that wherever you might be in the world, you will be put in immediate contact with the right peerson to resolve your issue as quickly as possible.
New Captain Training
To ensure things go smoothly and you're confidently underway, a Hatteras-certified technician will be made available to travel with you on your maiden voyage to your first major U.S. port. After the initial orientation, Hatteras Customer Care also extends complimentary field training to orient a new captain on your vessel, if required.
A Hatteras Customer Care representative will follow up with you throughout your first year of ownership to make sure that your experience aboard your new yacht is all that you expect from a Hatteras. You can expect a courtesy call at one month, three months and one year.
2-Year Limited Express Warranty
To demonstrate our confidence in our engineering systems, product durability and manufacturing quality, Hatteras will now extend its Limited Express Warranty to two (2) years as our standard offering. This is in addition to the Hatteras Limited 10-Year Structural Hull Warranty. Your Hatteras Customer Care representative can provide further details and a complete copy of the Hatteras Limited Express Warranty for your review.
For more details about Hatteras Customer Care, contact your official Hatteras Dealer to learn more.